HOW TO: New KIA Automated Security Request
KIA Security requests will be automated starting 23/2/23
You will follow the Security Request process but when you complete the payment the information will be immediately available for you to view.
Please review this document which starts at the “prepare security request” screen to see the minor changes to the process. This information is also posted to the KIA Brand page.
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HOW TO: Self-Service Upgrades (Add VSP or EV Cert to your account)
You can now add VSP or EV certificates to your account without assistance from AASRA Support.
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HOW TO: Managing Your Security Information Requests
Once you have created a security request how do you actually get the information?
Click this link for a PDF that will show you
If you scroll to the bottom of the document you can download for review later.
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HOW TO: Security Information Request
Click this link to download a PDF manual for using the Security Request Process.
TIP: First, You must have an approved Vehicle Security Professional Credential (See HOW TO:Add Vehicle Security Professional Credential in the News and FAQ section of this site)
All other brands on the Automaker info page use some form of the AASRA SDRM Security process to request or perform security related services except those that have the NPB banner on their logo. You can learn about these brands security process by clicking their brand page and using the links to visit their website.
Many brands do not utilize key or radio codes so be sure to read the service procedure prior to requesting information.
Pricing for security information can be found on each brand’s page. If there is no price they do not utilize a code in their security process or key making. Review service information for more information
Note: Subaru sells codes on their website but does use the AASRA VSP credential to validate the requester AASRA’s Subaru page can be accessed by clicking this link: brand page.
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Registration Demonstration Video
BEFORE YOU REGISTER FOR AASRA
This video will open in a new window so you can start and stop it to follow the steps along with us.
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Did not Receive your Confirmation Email – Got returned to the Login Screen?
When you complete your application you will be taken back to the login screen. If you did not allow notifications on your browser for aasra.com.au you will not see the on screen messages that SDRM is giving you. (clear cookies for aasra.com.au and accept notifications, if you like)
When you complete the first screen of registration and are taken back to the login screen an email is sent to the account you registered. It arrives very quickly. There is an email confirmation link to click. This will continue your process. Read on if you cannot find that email.
We are receiving a large number of support requests for email confirmation links that are not received. This generally means that your email client is rejecting our emails or the email is going to Spam or Junk.
Do NOT start another account from a different email. Send a note to support@aasra.com.au. We can help.
Please add No-Reply@aasra.com.au and support@aasra.com.au to your approved emails. You can also whitelist (approve) the following 2 domains in your email rules aasra.com.au and sdrm.aasra.com.au.
When you complete your application it requires review of the information provided. Here are some issues that can delay your approval:
- Not clicking the “Save and Submit” button when you are all done. (only necessary if you complete your application in more than one session)
- Driver’s Licence or Government approved ID picture cannot be read or is in black and white
- If you cut and paste your Australian Business Number from the Government website be sure all numbers are there.
- Your ABN, national police check, insurance or driver’s licence is expired.
Key Codes will be supported shortly. We are working through a solution as quickly as possible for this. You may apply for a Vehicle Security Professional Credential now. All approved accounts will be grandfathered in with a start date that is consistent with the launch of the process. See the News FAQ for more details.
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Tips to expedite your approval
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FYI: Automakers that Require EV Certificates for Service Information Access
AASRA is aware of several automakers that require an EV Certificate to access service information. This is a difficult situation from both stakeholder’s point of view. “The Scheme” required automakers to split high voltage information from general repair information where ever practicable. Many automakers have found that to be a very difficult task while still providing useful information.
Repairers have limited options to obtain High Voltage safety training currently. AASRA is working with TAFE’s and automakers to help with that issue. Government and Automakers are working out the details of the scheme. In the meantime please be aware of the lists of both AASRA participating and non-participating brands that require EV certificate. The non-participating brands are not using AASRA to validate credentials or certification and are undertaking their own Fit and Proper Person validation. Repairers should be prepared that this will likely mean applying with each non-participating brand in a way similar to the AASRA process.
AASRA Participating Brands Requiring EV Cert for Base Subscription
Mercedes Benz
Polestar
Tesla
Volvo
Non-Participating Brands Requiring EV Cert for Base Subscription
BMW
Jaguar
Land Rover
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